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Update on an unrecognised charge(s)
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Update on an unrecognised charge(s)
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Dear Cardmember,
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Case Reference Number: ${Var2}
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We are following up on your recent claim about an
unrecognised charge(s) on your American Express®
Card listed above.
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What you should know
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We have received additional information about the
disputed charge(s) for the amount of
₹${Var3}. Following a review of the supporting
documents enclosed, we are unable to accept this
charge(s) as fraud.
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What to expect next
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A debit for ₹${Var3} will be applied to your account
to offset the credit we previously issued while the
charge(s) was under investigation. This debit
adjustment will be reflected on your next Card
account statement.
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We are here for you
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If you have any further queries relating to this
matter, please call our Fraud Protection Services
department on 0124-6702830 (Available 24x7), or call the 24-hour Customer Service Helpline number printed on the back of your Card.
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It is important you know that if you are not
satisfied with the redressal of the grievance
provided by the Bank, you may approach the Office of
Banking Ombudsman for Grievance Redressal at cms.rbi.org.in
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Thank you for your Card Membership.
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You are receiving this email because you are an American Express® customer. This email was sent to Card ending ${Var1}.
We are unable to accept incoming emails to this address. For details on our email practices, view our Privacy Statement.
American Express Banking Corp. Cyber City, Tower 'C', DLF Building No. 8, Sector 25, DLF City Phase ll, Gurgaon - 122002, Haryana.
® Registered trademark of American Express Company.
© 2026 American Express. All rights reserved.
SFEFSR003
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